"SAP Hybris"

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

At Wendor, we’re transforming the vending industry in India with our in-house designed, tech-enabled smart vending machines — already live in 70+ cities and expanding rapidly. We’re a focused, fast-growing team where everyone takes ownership and moves with purpose.

We are looking for a Senior Software Engineer to take end-to-end ownership of the software powering Wendor’s smart vending machines. In this role, you will architect and develop robust full-stack applications, integrate low-level systems on Linux, and lead a team of engineers to build scalable, real-time software solutions.

Your work will directly impact how users interact with our machines across 70+ cities. This is a hands-on role where you’ll collaborate with cross-functional teams, solve complex technical challenges, and contribute to innovations that push the boundaries of smart retail automation.

Key Responsibility:

● Develop and maintain full-stack applications (using technologies Node.js, React) to support Wendor's smart vending ecosystem, ensuring seamless frontend and backend functionality.

● Work on low-level integrations with vending hardware, optimizing performance and stability on Linux-based systems.

● Build and manage scalable backend services and RESTful APIs to handle real-time data, payments, and machine operations.

● Lead and mentor a team of 3–4 software engineers, conducting code reviews, guiding technical decisions, and ensuring timely deliveries.

● Write efficient SQL queries and manage data flow between services and databases to ensure reliability and responsiveness of the platform. ● Ideate, prototype, and implement new features, tools, or automations to improve product performance and internal processes.

● Collaborate with cross-functional teams including hardware, product, design, and operations to deliver integrated solutions.

● Ensure system reliability, performance, and uptime for software running on live vending machines across India.

● Maintain code quality through unit tests, integration tests, and E2E testing practices, following modern software engineering standards.

● Stay updated with emerging tech trends to help Wendor innovate faster and smarter.

Requirements:

● Proven experience as a Senior Software Engineer or similar role.

● Strong customer-centric mindset with a commitment to product excellence.

● Expertise in full-stack development (frontend + backend technologies).

● Ability to write clean, maintainable, and well-documented code.

● Passion for innovation, scalability, and problem-solving.

● Location- Gurugram(On-site).

Job Description:

We are looking for a talented UI/UX Designer to join our team. As a UI/UX Designer, you will be responsible for creating intuitive and visually appealing user interfaces and experiences for our digital products. You will work closely with product managers, developers, and other stakeholders to understand user needs, translate requirements into wireframes and prototypes, and design user-friendly interfaces that enhance user satisfaction and engagement. The ideal candidate should have a strong portfolio showcasing their design skills, creativity, and attention to detail.

Responsibilities:

1. Collaborate with cross-functional teams to understand user requirements, business objectives, and technical constraints.
2. Conduct user research, usability testing, and analysis to gain insights into user behaviors, preferences, and pain points.
3. Create wireframes, user flows, and prototypes to visualize and communicate design concepts and interaction patterns.
4. Design user interfaces and experiences that are intuitive, responsive, and aesthetically pleasing across various devices and platforms.
5. Develop high-fidelity mockups and interactive prototypes using design tools such as Sketch, Adobe XD, Figma, or InVision.
6. Iterate on designs based on feedback from stakeholders, usability testing, and data analysis to continuously improve the user experience.
7. Collaborate with developers to ensure the feasibility and implementation of design solutions while maintaining design integrity.
8. Create and maintain design systems, style guides, and UI components to ensure consistency and scalability across products.
9. Stay updated on industry trends, best practices, and emerging technologies in UI/UX design.
10. Advocate for user-centered design principles and contribute to a culture of design excellence within the organization.

Requirements:

1. Bachelor's degree in Graphic Design, Interaction Design, HCI, or related field.
2. Proven experience as a UI/UX Designer or similar role, with a strong portfolio showcasing design projects and process.
3. Proficiency in design tools such as Sketch, Adobe XD, Figma, or InVision.
4. Solid understanding of user-centered design principles, usability heuristics, and design thinking methodologies.
5. Experience conducting user research, usability testing, and analysis to inform design decisions.
6. Strong visual design skills, with an eye for typography, color, layout, and iconography.
7. Knowledge of responsive design principles and mobile-first design approach.
8. Excellent communication, collaboration, and presentation skills.
9. Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
10. Familiarity with front-end development technologies (HTML, CSS, JavaScript) is a plus but not required.

Roles & Responsibilities: 2-3 years of Experience developing mobile apps.  Have an Experience indeveloping nativeAndroid apps(depth knowledgeof Android SDK, NDK)  Depth knowledgeof SQLite andRoom  Excellentin JAVA, Kotlin language with agooddebugging Skills  Expertin usingAndroid StudioandGit .  Developing universalapplication, which can run on most available androiddevices.  Must have good understanding ofObject-OrientedProgramming  Good eye formobileapp designand productsense  Experience in cross platformToolslike Appcelerator  Internallymotivated, abletowork proficiently both independently and in a team environment.  Good communication skills with both internal teammembers and external business stakeholders  Strong initiativeto find ways to improve solutions,systems, and processes.  Experience ofworking onAndroid Studio.  Good in data structure and Algorithms.  Very Sound knowledge of Android Components.

Candidate Required: • Excellentcommunication skills • ProficientinmobileappUI development and bestpractices • Ability to understand that business needsmay shift yourpriorities and adjustaccordingly • Exceptionalwritten and oral communicationskills. • Exceptional interpersonalskills, with a focus on listening and questioningskills. • Proven analytical and problem-solving abilities. • Ability to effectively prioritizeand execute tasksin ahigh-pressure environment

Responsibilities 

Design, implementation and delivery of solutions.

Solving new problems and address any issues regarding the architecture and performance. 

Focused on understanding customer needs and anticipate the changing business and technology landscape. 

Collaborate with teams from various verticals within and outside the company.

Qualifications 

2-5 years of Software Engineering experience in Node.js and React. 

Proven experience in architecting performant, complex application on web or mobile applications. 

Knowledge of end to end Software development life cycle.

Ability to work individually or in teams and mentor new developers to the team.

Strong knowledge of computer science, algorithms and design patterns. 

A degree in Computer Science or related field, or equivalent industry experience.

Position: React JS Developer

Location: Chennai/Bangalore

Experience: 3-5 Years

Job Responsibilities:

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Building reusable code and libraries for future use
• Collaborating with other team members.
• Supporting software deployment and provide post production support (as and when needed)
• Documenting application changes and developing updates.

Required Skills:

• 3-5 years of experience developing and implementing software applications.
• Previous experience working as a React.js Developer.
• Knowledge in e-Commerce domain will be a plus.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with REST API's 
• In-depth understanding of Javascript, the DOM, and relevant concepts.
• Knowledge of modern authorization mechanisms, such as JSON Web Token. 
• Experience with user interface design.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Experience with browser-based debugging and performance testing software.
• Proficient understanding of code versioning tools, such as Git, Github.
• Excellent troubleshooting skills.

Work Experience : 0-2 years

Responsibilities :

- Design and implement mathematical models for fundamental valuation of securities. The person will need to understand latest research in quantitative finance and implement the same.

- Design, back-testing and implementation of high-frequency trading strategies on international exchanges. Work as part of the market-making team to determine the signals and trading strategies to go live with.

- Conduct performance attribution of live portfolios.

Required Skills :

- Strong candidates should have 0-2 years of work experience and successful track record in quantitative analysis preferably in the capital markets domain.

- Post-Graduate degree in statistics, finance, mathematics, engineering (Computer Science preferred) or other quantitative or computational disciplines

- Experience in using some or all of the following packages: R, MATLAB, SPSS, CART, C# .Net, Python

- Good written and oral communication skills.

- Strong experience working both independently and in a team-oriented collaborative environment.

- Entrepreneurial, self-motivated individual - high energy, high activity levels - passion for working with an innovative, small but rapidly growing company.

We are looking for a Product Engineer - Frontend Engineer to join our early stage startup with experience in building B2C products. 

If you have experience of working in product based companies (preferably startups), good to excellent coding skills in react js and typescript, have a keen eye for details in the UI, and are looking to build exciting things that children across the world will use - come talk to us!

What you get to do:

• Design and build advanced applications from scratch keeping scalability and performance in mind
• A good handle on both client and server architecture.
• Work on bug fixing and improving application performance.
• Comfortable in owning large scale products and continuously re-evaluating and innovating.

Who are we looking for:

• Bachelor's degree or equivalent in Computer Science
• 1+ years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object oriented web applications in React JS, Typescript, HTML5, and CSS3
• Should be a quick learner and willing to go the extra mile in delivering the projects.
• Should be able to mentor junior folks whenever necessary.

Experience: 3-5 Years Experience

Skills:

Swift Language, Sqlite Database

WORK FROM OFFICE 

Location : Ahmedabad 
Salary : Hike on current salary ...

Collaborate with clients and internal teams to develop appropriate solutions

• Brainstorm with team members and prove the ability to think on the fly.

Requirements

• Core Java

• Spring Boot, Spring Rest, Spring Data

• Testing framework - Junit, Mockito

• Experience in deploying applications on one of public cloud preferably Microsoft Azure. (Other

- AWS or Google Cloud)

• Experience in one of messaging platform preferably Kafka (Other - Rabbitmq or Active MQ)

• Docker

• Kubernetes

• Others – Linux, Git, Maven, CI/CD pipeline

• Experience in working with Agile teams

Good To Have

• Git (6+ years of experience)

• Develop test cases, conduct SIT, load test, and tune the performance of systems to meet

acceptance criteria.

• Perform and manage stages of the SCRUM and participate in the systems review with Project

Lead/Manager.

• Experience in the development of cloud-native applications is an added advantage.

• Experience working in Agile teams

What We Offer

• National and International Business Trips (if there is an opportunity)

• Culture of Knowledge Sharing and Training

• Modern & lively working environment

• Opportunity to write books, participate in conferences

• International assignment